?7. Reengineering & TQM last revised Sep 3, 2002

SUMMARY of TD7: Founders, Michael Hammer and Tom Champy, as an accelerated and destructive form of TQM; became practices by Tom Peters, after his conversion to predatory consulting in the mid-1990s. 
Similarities to other TD methods:
  • g 10. Stakeholder Models

Dissimilar to other TD Methods:

  • a  4. SEAM
  • J  11. Restorying
  • I  16. Critical Theory
NAVIGATION ON THIS PAGE

There are Two Parts Here (Please Click on Part of Index to go there).

Part I: Reengineering and Beyond TQM
         Downsizing
           Critical of Reengineering
           Guru Rhetoric of Reengineering
           Critiques of TQM

Part II: Tom Peters the New Reengineer
           New Wow - Re-reengineering
           The Debate with Tom Peters


INTRODUCTION -
This page gives you access to the new movements. Some attempt to apply reengineering to reinvent government in the same old 2-party format. Others favor direct democracy, distributed work, and going beyond the two-party system to GREEN democracy.  return to index

Part I: Reengineering return to index
Reengineering gurus say that their work is not related to downsizing.
Please begin with a review of downsizing studies to study this claim. Downsizing Yet the work of Hammer/Champy and the most recent Tom Peters work is applied by consulting firms to do what we have called TD1 - transorganization networking in the global economy to benefit the virtual core of full time workers who have survived downsizing and marginalizing the mass of temporary and new contract workers. The result is a global division of labor networking core elites in the 1st world economies with poverty wage workforces throughout the rest of the globe.  Reengineering is an apologetic for managerialism (see storytelling organization game) for definitions. -  return to index

First look at downsizing research -M@n@gement Vol. 2, n. 3, 1999 Special Issue ORGANIZATIONAL DOWNSIZING Guest Editor: Jack Rabin (Click Here) to see following articles.

 PRO-REENGINEERING TEXTS - recommended 9/30/99 CRITICAL REVIEWS OF REENGINEERING return to index

M@n@gement, Vol. 1, n. 1, 1998
 

  1. Boje, D. M., Rosile, G., Dennehy, R. & Summers, D. J. 1997 “Restorying reengineering: Some deconstructions and postmodern alternatives.” Communication Research. 24(6): 631-668. (press here).  In this paper we analyze tapes and texts from Hammers' seminars and deconstruct the claims.
  2. De Cock, Christian, Organisational Change and Discourse: Hegemony, Resistance and Reconstitution (click here). Article published in M@n@gement Journal.
  3. Scott, William B. "'People' Issues Are Cracks In Aero Industry Foundation" - Aviation Weekly. -  (press here). "Management techniques in aerospace have remained largely the same, and the world has changed around them," said Edward M. Hanna, another management consultant and cofounder of a new company called "FasterBetterCheaper.com." Good practical articical about results of downsizing and reengineering strategies in Aerospace industry.
  4. NEW - Vasquez, Tim "Whoever dies with the most toys wins!" (press here). Great primer on over-consumption and it ties also to Spectacle anf Festival square on TD gameboard. " Corporations are earning record profits and downsizing the workforce, Americans are spending more hours at work than ever,  and the legislative process has become dominated by big business interests."  Also has links to Nike-TRAC report and to McSpotlight.
If you are not familiar with Hammer/Champy, check the following: More Background on Reengineering Guru Rhetoric - MIX OF GURU RHETORIC MIS/IS STUDIES return to index RELATED APOLOGETICS CRITIQUES OF TQM   return to index PART II: Tom Peters is a Neo-Reengineer

THE NEW TOM PETERS SEMINAR AND WOW BOOKS ARE DIFFERENT THAN OLD PETERS BOOKS -- OLD BOOKS FAVORED PEOPLE, NEW THEORY FAVORS THOSE ON TOP return to index

READ THE OLD WORK


New Wow and Tom Peters' Seminar


Now Read the New Work by Peters: What do you see?

Tom Peters Interview (press here)           return to index

When We Debated Tom - At the 1996 Organizational Behavior Teaching Conference, Bob Dennehy, Grace Ann Rosile, Deb Summers, and I were asked to debate Tom Peters. Then days before the event we  were asked NOT to debate Tom. We were told to do a follow up session.  In preparing for this conference, we did our homework. Here is our story of the brief debate that did indeed take place during Tom's call for questions from the audience. He did not expect our questions.  I (David) also turned my chair to face the back of the room after Peters compared himself to Gandhi and Martin Luther King Jr. My non-violent and silent protest got me a lto of corrective email. Here is our side of the story (press here).

INTERESTING MOCK DEBATE

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