Reengineering & TQM
revised Sep 3, 2002
This page gives you access to the new movements. Some attempt to apply
to reinvent government in
the same old 2-party format. Others favor direct
democracy, distributed work,
and going beyond the two-party system to GREEN
I: Reengineering return to index
Reengineering gurus say that their work is not related to downsizing.
Please begin with a review of downsizing studies to study this claim.
the work of Hammer/Champy and the most recent Tom Peters work is applied
by consulting firms to do what we have called
- transorganization networking in the global economy to benefit the
virtual core of full time workers who have survived downsizing and marginalizing
the mass of temporary and new contract workers. The result is a global
division of labor networking core elites in the 1st world economies with
poverty wage workforces throughout the rest of the globe. Reengineering
is an apologetic for managerialism (see storytelling organization game)
for definitions. - return
at downsizing research -M@n@gement
Vol. 2, n. 3, 1999 Special Issue ORGANIZATIONAL DOWNSIZING Guest Editor:
Jack Rabin (Click
Here) to see following articles.
PRO-REENGINEERING TEXTS - recommended
Rabin, Jack, Organizational Downsizing:
Golembiewski, Robert T., Lessons from
Downsizing: Some Things To Avoid, and Others To Emphasize
Feldheim, Mary Ann, and Kuotsai Tom Liou,
Rubin, Irene S., Downsizing: Managing
Rust, Kathleen Garrett, The Effects of
Financial Conditions and Managerial Ideologies on Corporate
Downsizing: Some Evidence from the U.S.
Investor-Owned Electric Utilities Industry, 1992-1995
Evans, Martin G., Hugh P. Gunz, and R.
Michael Jalland, Downsizing and the Transformation of Organizational Career
Lynch, Thomas D., and Peter L. Cruise,
Can the Public Sector Leviathan Be Reformed? Right Sizing Possibilities
for the Twenty-First Century
Gregory, Jannifer, Encouraging Organizational
Learning Through Pay after a Corporate Downsizing
Loomis, David O., "Grid" Lock: A Preliminary
Case Study of a Management Initiative at theWinston-Salem Journal
Ranft, Victor A., and Annette L. Ranft,
Rightsizing the Multi-Divisional Firm: Individual Response to Change Across
Kilpatrick, Anne Osborne, When in Doubt,
Don't: Alternatives to Downsizing
Gargan, John J., To Defend a Nation: An
Overview of Downsizing and the U.S. Military
Simón, Katrin, Pedro J. Sánchez,
and Mikel Olazaran, Organizational Change in Aranzadi
Camisón Zornoza, César,
and Rafael Lapiedra Alcamí, The Enabling Role of Information Technologies
on the Emergence of NewOrganizational Forms
Kothen, Cornelia, William McKinley, and
Andreas Georg Scherer, Alternatives To Organizational Downsizing: A German
Bloch, Brian, Globalisation and Downsizing
Chan, Hon S., Downsizing the Central Government:
The Case of the People's Republic of China
REVIEWS OF REENGINEERING return
Davenport, T. H. & Beers, M. C. (1995)
"Managing Information About Processes
Finkelstein, Clive, Business Reenginering:
Three Steps to Success
Hammer, Michael. 1996 Beyond Reengineering:
How the Process-Centered Organization is Changing Our Work and Our Lives.
Orman, Levent - A Model Management Approach
to Business Process Reengineering
Willets, Lary G. - Human Resources: First
Stop for Reengineers, More Companies Target the Back Office
1, n. 1, 1998
If you are not familiar with Hammer/Champy, check the following:
Boje, D. M., Rosile, G., Dennehy, R. &
Summers, D. J. 1997 “Restorying reengineering: Some deconstructions and
postmodern alternatives.” Communication Research. 24(6): 631-668. (press
here). In this paper we analyze tapes and texts from Hammers'
seminars and deconstruct the claims.
De Cock, Christian, Organisational Change
and Discourse: Hegemony, Resistance and Reconstitution (click
here). Article published in M@n@gement Journal.
Scott, William B. "'People' Issues Are Cracks
In Aero Industry Foundation" - Aviation Weekly. - (press
here). "Management techniques in aerospace have remained largely the
same, and the world has changed around them," said Edward M. Hanna, another
management consultant and cofounder of a new company called "FasterBetterCheaper.com."
Good practical articical about results of downsizing and reengineering
strategies in Aerospace industry.
NEW - Vasquez, Tim
"Whoever dies with the most toys wins!" (press
here). Great primer on over-consumption and it ties also to Spectacle
anf Festival square on TD gameboard. " Corporations are earning record
profits and downsizing the workforce, Americans are spending more hours
at work than ever, and the legislative process has become dominated
by big business interests." Also has links to Nike-TRAC report and
Background on Reengineering Guru Rhetoric - MIX OF GURU RHETORIC MIS/IS
Champy, James. 1995. Reengineering Management:
The Mandate for New Leadership. New York: HarperCollins Publishers.
Hammer, Michael. 1996. Beyond Reengineering:
How the Process-Centered Organization Is Changing Our Work and Our Lives.
New York: HarperCollins Publishers.
Hammer, Michael, and Champy, James. 1993.
Reengineering the Corporation: A Manifesto for Business Revolution. New
York: HarperCollins Publishers.
Hammer, Michael, and Stanton, Steven A.
1995. The Reengineering Revolution: A Handbook. New York: HarperCollins
here) for list of Reengineering books and reviews at
here) for mix of critical and affirmative references.
Caron, Raymond, Sirkka L. Jarvenpa &
Donna B. Stoddard - Business Reengineering at CIGNA Corporation: Experiences
and Lessons Learned From the First Five Years MIS Quarterly Vol.
18, No. 3, September, 1994 (press
Coombs, Rod and Richard Hull The wider
research context of Business Process Analysis (press
Covert, Michael Successfully Performing
Davenport, T.H. & Beers, M.C. (1995).
"Managing Information About Processes," Journal of Management Information
Systems, 12(1), pp. 57-80. (press
Finkelstein, Clive, Business Reengineering:
Three Steps to Success, Database Newsletter, 1994 (press
Finkelstein, Clive, Business Re-Engineering
and the Internet, DAMA Symposium 1996 (press
Using Business Process Re-Engineering
to Achieve Best Practice
in the APS
Le-Dao, Huong and Kerri Russ, People and
Organisational Performance Team (press
Malhotra, Yogesh Business Process Redesign:
An Overview 1998 (press
Orman, Levent - A Model Management Approach
to Business Process Reengineering Journal of Management Information Systems
Vol. 15 No. 1 , Summer 1998 , pp. 187 - 212 (press
Sia, Siew Kien and Neo, Boon Siong - Reengineering
Effectiveness and the Redesign of Organizational Control: A Case Study
of the Inland Revenue Authority of Singapore Journal of Management Information
Systems Vol. 14 No. 1 , Summer 1997 , pp. 69 - 92 (press
Willets, Larry G. - The Best Ways to Survive
Reengineering Expert Tips on How to Reinvent Your Attitude (press
Willets, Larry G. - Human Resources: First
Stop for Reengineers More Companies Target the Back Office (press
OF TQM return
Robin Cooper, When Lean Enterprises Collide:
Competing Through Confrontation, Boston: Harvard Business School Press
- Review prepared for The Journal of Japanese Studies -- Wolfgang Streeck
(press here). Declares that Lean production is the stuff of Social Darwinism
and we still need to do this to be competitive in the lean production world.
An apologetic for neo-Taylorism and I assume reengineering (press
here). As Cooper states, "Competition has become a treadmill of exhaustion
from which there appears to be no escape."
II: Tom Peters is a Neo-Reengineer
Boje, D. and Rober Winsor 1992 "The resurrection
of Taylorism: Total Quality management's hidden agenda." Journal of Organizational
Change Management, 6(4): 57-70.
Creative look at International Scientific
Management by Richard Young (press
International Scientific Management Movement would seem to imply a
The Primary Effects of Scientific Management
and The Legacy of the
romantic plot - from the board of directors' perspective that is. What
could denote more imaginative freedom and daring violence in the
expression of feeling through the decomposition of the working class than
"destroying craftsmanship or increasingly emptying its traditional
content" in lieu of a "fully thought-out labor process in which they
function as cogs and levers?" What could have more mysterious charm;
characterized by picturesque strangeness or contrasts than increased class
distinction, decreased political and social power, and class-based
violence through a "Tailored" movement towards a lower cost per unit? This
is indeed a tragedy that which excites pity and terror by a
unhappy events. I could also argue in favor of the CEO...the founder of
company, whom compete with the craftsman through scientific management
they win, forcing the craftsman to submit to a meager position within the
company. "If you can't beat 'em, join 'em!" That's the game of the
market...you have a choice as to what your trade shall be. If you can
produce your product more efficiently than the firm, then you shall gain
competitive advantage as well as considerable market share. What are the
chances of this? Minimal, theoretical, unpractical, and phenomenal "as
becomes apparent that it is increasingly difficult for a man of little
capital to go into business for himself." Scientific management seems only
right, for it is a fine-tuning of a process...it's human nature to want
progress. Technological advances in process requirements would seem to
trickle down to the social level, where the surgeon uses metal-based
surgical tools that were derived from metal-based machines used to
assemble cars in a plant.
THE NEW TOM PETERS SEMINAR AND WOW
BOOKS ARE DIFFERENT THAN OLD PETERS BOOKS -- OLD BOOKS FAVORED PEOPLE,
NEW THEORY FAVORS THOSE ON TOP return
READ THE OLD WORK
Peters, Tom J. (1987). Thriving on Chaos:
Handbook for a Management Revolution, Basingstoke: Macmillan.
Peters, Tom J. & R. H. Waterman (1982).
In Search of Excellence: America's Best Run Companies. New York: Harper
Wow and Tom Peters' Seminar
Now Read the New Work by Peters: What
do you see?
Tom Peters Interview (press
return to index
We Debated Tom - At the 1996 Organizational Behavior Teaching
Conference, Bob Dennehy, Grace Ann Rosile, Deb Summers, and I were asked
to debate Tom Peters. Then days before the event we were asked NOT
to debate Tom. We were told to do a follow up session. In preparing
for this conference, we did our homework. Here is our story of the brief
debate that did indeed take place during Tom's call for questions from
the audience. He did not expect our questions. I (David) also turned
my chair to face the back of the room after Peters compared himself to
Gandhi and Martin Luther King Jr. My non-violent and silent protest got
me a lto of corrective email. Here is our side of the story (press
The Tom Peters Seminar Crazy Times Call for Crazy Organizations - 1994
by Tom Peters Vintage Books / A Division of Random House, Inc. Or
The Tom Peters Seminar by Peters, Tom ISBN: 0333628640; Paperback; Macmillan
London 1999.. "Beyond Reengineering… The examples of Nike and Microsoft
are used with a most wonderful quotation from The New York Times Magazine
writer Fred Moody: "Microsoft's only factory asset is the human imagination".
…challenging, and sometimes scary seminar that attendees pay $2000 to hear
delivered in person… Chapter titles include "Toward the Abandonment of
The Pursuit of Wow!: Every Person's Guide
to Topsy-Turvy Times Author: Tom Peters Random House October 1994.
The Knowledge Revolution and the Future
of Careers Theme #1: Forget Jobs, Knowledge Workers Think Projects. 1998
By Brendon Unland (Press
here) for paper connecting Tom Peters to Knowledge Worker Revolution
and to Dejobbing.
Building Corporate Knowledge by
Sam Swaminathan 1994 (press
here) for another Tom Peters and Knowledge Workers piece.
Press to return to TD Game
Board or dfor
a TD narrative
Green Accounting Gameboard
Stephen Covey vs. Tom Peters: Who Would
Make the Better Vice President for Student Affairs? (press
or Storytelling Organization Gameboard.